I was thinking of a high school play - which satires Deux ex Machina - when thinking about the role of abundance and whether goodness is even necessary.
All in Institutional Innovation
Stale Incumbents Perpetuate Distrust
Low trust levels in America benefit groups like “stale incumbents,” who maintain their positions by fostering distrust and resisting change.
Doing Strategy in Politics
Don’t give me a platform without a vision first!
Bringing CX to State and Local Government would be a game-changer for everyday people.
Making organizations better is hard, but it doesn’t have to be complicated.
Government CX is a huge opportunity that we should pursue.
The algorithm is simple: Light, spread, teach others to spread.
Techniques from the disciplines of corporate strategy and customer experience can help define the problem of gun violence clearly and hasten its end.
At work, we shouldn’t depend on our companies to find purpose and meaning for us. We have the capability to find it for ourselves.
Death is one of the few things every single person on this Earth has in common. What if our politics were informed by the struggle with death we all have?
The same forces that disrupted the macroeconomy - like the internet and globalization - are making a similar disruption to the management of firms.
Harnessing this disruption is critical - to ensure the growth individual companies, but also for the continued progress of society at large.
Lots of topics related to “leadership” are made out to be complicated, but they’re actually simple.
Culture change is an example of this phenomenon, it’s mostly just role modeling.
If you set the top 15 metrics, that the country committed to for several decades, what would they be?
The two strategies - providing special attention and treating everyone consistently well - need to be in tension.
It seems to me that a simple, relatively cheap, way to radically change the performance of an organization is to take consequential processes that are implicit and make them simple, clear, and explicit.
If we’re lucky, the Great Resignation may only be the beginning.
Hot take: the shift to remote work will finally expose bad managers, and help good managers to thrive.
Applying Rawls’s veil of ignorance to management, executives, and companies.
Once I actually thought about it, I resented sports less and wish the domains I care about - politics, the arts, and religion - took a page from the sports industry.
They key to finding our purpose is setting goals with much longer time scales.
If leadership is essentially an act of taking responsibility, how do we create teams where more people take responsibility?