How to take more responsibility

“I’ll take responsibility for that.”

Hearing this phrase in a team setting is generally a good sign. Choosing to be responsible for something is effectively an act of leadership. And whether it’s in our families, at work, at church, or in community groups, more people choosing to lead is a good thing.

So instead of worrying about abstract concepts like “leadership development”, why not just focus on “taking responsibility”? If more folks - like us and our peers - are taking responsibility for their conduct and the needs of others, isn’t that exactly what we want?

One way to foster responsibility-taking is to make it clearer why taking responsibility is really important. This is fairly intuitive, it’s hard to convince someone to take responsibility for something if they believe it doesn’t matter. In my experience, people on teams don’t take responsibility if the challenge is unimportant, myself included.

Another way to foster more responsibility-taking is to build up competence. This is also intuitive, if someone feels like they’re definitely going to fail or have no idea what they’re doing, they don’t step up to take responsibility. For example, if someone asked me to take responsibility for making sure a car’s design was safe, I would say absolutely not. I do believe having safe automobiles is extremely important, but I am not comfortable taking responsibility for something in which I have no competence.

A third way to foster more responsibility-taking is to make teams non-toxic. I’d put it this way. Let’s say you’re in a meeting about a new problem that’s come up, maybe it’s a product safety recall your company has to do. You’re deciding whether or not to step up and take responsibility for executing the recall effort. 

If you believed everyone would dump every last problem on you and vanish, would it make you more or less likely to step up? If you weren’t sure whether your boss would constantly overrule your decisions or if it seemed like your colleagues would scrutinize your work unfairly, would you volunteer? If you questioned whether or not you’d get the money and staff to solve the problem, or felt like you’d get all the blame for a mistake and no gratitude for a success, wouldn’t you think twice about taking responsibility? 

I would, regardless of how important it was or how competent I felt. If the culture around us is toxic, we shouldn’t expect to see responsibility-taking.

In the American context, we tend to emphasize competence a lot. We like “all-stars” and “high-potentials” to save the day. There is a danger, however, to overindexing on this when assessing leadership. Competence (and also confidence) is easy to fake. It’s also easy to have hubris and think we have more competence than we really do.

I would also hypothesize there are diminishing marginal returns to competence. After a certain point, adding more competence doesn’t lead to more responsibility taking if importance isn’t clear or if a team has a toxic environment. If we want to increase responsibility-taking, competence matters, but it’s not the only thing that matters.

The big realization from this thought experiment came when I put these ideas into the context of our family.

I, like many others, want my kids to take responsibility for their actions and for helping others as they grow older. In fact, I believe that I owe it to them to help them learn how to do take responsibility. But no extra-curricular activity, or online video is going to do that for me. I cannot expect our kids’ school to teach them to take responsibility.

Rather, the responsibility lies with me. I have to explain to them why taking responsibility for something, like befriending a classmate who is struggling with a bully, is important. I have to create a non-toxic environment at home, and let them make decisions for themselves. I have to give them the time and support, and help them clean up a mess when they screw up - even if I knew beforehand that whatever they were doing was going to fail.

Sure, maybe at the margins, some sort of class, extra-curricular, or book is going to help them build up fundamental competence in some way, like say in how to run a meeting or how to manage the budget of their lemonade stand. But even then, I’ll still have to coach them - they won’t learn everything from a class, video, or book.

In a family setting, it seems to me that learning to take responsibility has much more to do with how we interact with our kids and shape our family’s culture than it does with sending them away to camp for a few weeks and assuming the “training” they receive there will be enough.

So why do we think “leadership training” at work would have different results? It seems to me that if we really want to create teams where more and more people take responsibility, having “leadership development” retreats or “high-potential talent pipelines” are a bit of a sideshow. 

What we should be doing is telling stories about why the work we do is important. What we should be doing is finding really specific training courses to build up contextually-specific competence. What we should be doing is treating our colleagues with more compassion so they can count on a reasonable level of support and respect when they step up and take responsibility for a challenge.

I’m skeptical of the concept of “leadership” and have been for a long time. It seems to me that if I want other around me to take on more responsibility - whether it’s my family, my neighbors, or my colleagues - the biggest obstacle to that is not them and their “leadership abilities” or creating more “leadership development” opportunities. The biggest obstacle is probably me, and the way I treat them.