Is the company designed fairly?

Would I be willing to switch jobs with anyone in the company? For real, would I?

To the philosophically inclined reader this question rightly feels familiar. It’s a version of the Rawlsian thought experiment which utilizes the “veil of ignorance” to examine the design of a society.

Rawls was a 20th century political philosopher who was interested in ideas about justice. His most discussed work was A Theory of Justice. That work explores whether a society is just, not enterprises, but the idea is still helpful for corporate types like me.

The idea, in broad strokes, basically goes like this.

Let’s imagine that we were designing a society from scratch, with a totally blank slate. We’d have to make all these decisions about how people are treated, how the economy works, and who has what rights and privileges. Really important stuff to decide, right?

But there’s a catch. We don’t know what our own role in this new society will be. We could become a street sweeper, a musician, a stay-at-home-dad, a CEO, or a veteran wounded in war. As Rawls puts it, we’re designing this society from behind a “veil of ignorance” because we don’t know what our specific situation will be while we’re making all these decisions.

Rawls’s thought experiment isn’t a proposal for how to design a society - it’s obviously not practical and basically impossible to actually deploy. But it is a good test. In the society we’re designing, would we be okay with essentially being randomly assigned to a role? If so, the society is probably just because it is fair.

Which is where the question opening this post comes in, it’s loosely based on Rawls’s veil of ignorance thought experiment: if I would be willing to switch jobs with anyone in the company, the enterprise is probably designed fairly.

Just about every organization I’ve observed or been part of fail this fairness test, though I suppose some are more “fair” than others.

What would have to be true for a company to be “fair” and “just”?

In my experience, the main points of contention around fairness and justice in companies are between front-line employees and management. The paragraph below is how I imagine many front-line employees view the managers and executives of their company. And I’ll own it - this paragraph is absolutely informed by own experiences, from my first job slinging popcorn at a movie theater to being a middle-level manager in a fairly large enterprise today.

I would love to switch places with those people at corporate. They don’t do any of the “real” work in this company. People like us make the products and services for the customer. People like us are on the front-lines generating all the real sales to the customer. If the people who “manage” or work hum-drum desk jobs left, the company would keep running. If we left, the company would fall apart at the seams.

And yet, we are the ones getting screwed. We are the ones who bust our bodies in factories and do hard physical labor. We’re the ones getting yelled at by customers. We’re the ones working nights and weekends. And of course, we’re the ones who get paid less. We don’t get stock options, bonuses, or generous benefits. We’re also the ones who get cut first in a recession, unlike the people working at the headquarters.

And on top of all this, we are disrespected. In the company, people don’t even share news of what’s going on and they talk to us like we’re dumb. The higher-ups are condescending towards us. And, society itself looks down at us, even though, again, we’re doing all the real work to make the things they buy at the store.

It’d be one thing to deal with all this nonsense, too, if the higher ups actually knew that they were doing. They don’t. We’re the ones who know what all the problems are, and those corporate people just come up with their own ideas and never listen. They make bad decisions which get us into problems all the time. And I’ve hardly ever had a “good manager” in my whole career, and for all this talk about “leadership development”, nothing changes. People like me are held accountable for our job, and we get fired if we’re not cutting it. But nobody holds them accountable for being bad managers.

So yeah, if you ask me if this company is designed fairly, I’d say absolutely not.

Obviously, that passage is fictitious and a bit on the nose. But I do think it hits on a lot of the tensions that make enterprises unfair and even unjust. People who work on the front line have extremely difficult jobs, but they’re often paid much less or at a minimum are disrespected. People with cushier setups get paid a lot more, have much higher status, and yet they often aren’t held to a high standard.

I am not above reproach on these issues, though I hope my errors are not intentional or gratuitous. To me the lesson is pretty straightforward, and applies largely to people, like me, who are in the management class of organizations.

If I am lucky enough to work a cushy job with cushy benefits, I have to hold myself to a higher standard. I have to earn those spoils. I have to be good at my job, I have to always treat others with the utmost respect. I have to make good decisions. I have to lead and develop others. I have to take responsibility for the team’s success and be held accountable for bad calls.

Perhaps there’s an argument to be made that managers and executives don’t get a fair shake, but I think that’s unlikely. It’s also not unreasonable to argue that if people get into management positions via a fair process, it’s not the company’s fault that opportunities in society are unevenly distributed. And again, the veil of ignorance is simply a thought experiment and not a practical strategy, regardless of whether it’s applied to designing societies or designing enterprises. All this is to say, my setup here isn’t squeaky clean or clear cut - I acknowledge that.

But I don’t think the conclusions of the exercise are unreasonable either: we should treat people with respect, we should compensate people fairly, and if we’ve got a cushier setup than average, we should earn it by holding ourselves to a commensurately high standard. 

Those takeaways apply to managers and executives (myself included) more than anyone.

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