I’m witnessing a brotherhood form. This is my deepest joy as a father.
Finding meaning is an act of noticing.
Culture often changes with extremely small, risky acts.
Making organizations better is hard, but it doesn’t have to be complicated.
To be held is to be loved.
Overcoming the weight of Ivy League rejection, I discovered that the key to success and self-worth lies in embracing our own unique paths.
Government CX is a huge opportunity that we should pursue.
The algorithm is simple: Light, spread, teach others to spread.
Techniques from the disciplines of corporate strategy and customer experience can help define the problem of gun violence clearly and hasten its end.
A heaven on the other side of the door.
If what we choose to contribute is our own voice, then we might have no choice but to wander and find it.
My love needs to be big enough so that my sons never have to fight for it. It must be infinite.
A good way to assess an organization is by examining the types of problems the majority of their time on.
At work, we shouldn’t depend on our companies to find purpose and meaning for us. We have the capability to find it for ourselves.
To break the cycle, I must engage in self-purification that results in direct action.
Kindness, as it’s practiced in Detroit, is different.
Can you imagine what organizations would be like if there was so much human energy created that it was “too cheap to meter”? None of the world’s problems would be out of reach. Not one.
The power of listening is that it creates bonds of love and ultimately, goodness.
The path to unexpected joy runs through a calm and peaceful mind.
Life can transform us from selfish into something more gracious - if we let it.