Bringing CX to State and Local Government would be a game-changer for everyday people.
All in Management and Leadership
There’s a time for SMART and there’s a time for something bigger.
Superteams don’t just achieve hard goals, they elevate the performance of teams they collaborate with.
When it comes to the impact of Generative AI on leadership, the sky's the limit. Let's dream BIG.
What matters is the nuance, because the three affect dynamics at different levels of organization: management affects individual dynamics, leadership affects team dynamics, and authorship affects ecosystem dynamics.
Making organizations better is hard, but it doesn’t have to be complicated.
A good way to assess an organization is by examining the types of problems the majority of their time on.
At work, we shouldn’t depend on our companies to find purpose and meaning for us. We have the capability to find it for ourselves.
Can you imagine what organizations would be like if there was so much human energy created that it was “too cheap to meter”? None of the world’s problems would be out of reach. Not one.
Taking responsibility and doing the right thing to help others is what defines a leader, celebrity doesn’t.
Even the best teams and organizations I’ve been part of underperform their potential. We can and should learn from failures. But we can learn just as much from successes with the right questions and approach.
If we explore as artists do and introspect as artists do, we can practice leadership as artistry.
The same forces that disrupted the macroeconomy - like the internet and globalization - are making a similar disruption to the management of firms.
Harnessing this disruption is critical - to ensure the growth individual companies, but also for the continued progress of society at large.
Lots of topics related to “leadership” are made out to be complicated, but they’re actually simple.
Culture change is an example of this phenomenon, it’s mostly just role modeling.
If I choose to shirk responsibility, what am I?
We need to take the time to understand our superpowers, as individuals or as an organization, so we have the best chance to create surplus.
The biggest error of coaching - not being intentional about it - can be avoided by dedicating real time to it.
This is an OKR-based model to define what a good manager actually produces. It’s hard to be good at something without beginning with the end in mind, after all.
To scale impact, every team leader has to build their team. Building a team is hard, but it’s not complicated.
To set us up for success, they key thing to do is get specific about the role, and the top 2-3 things we can’t compromise on in a candidate.