Low trust levels in America benefit groups like “stale incumbents,” who maintain their positions by fostering distrust and resisting change.
All tagged high-performing government
Bringing CX to State and Local Government would be a game-changer for everyday people.
Making organizations better is hard, but it doesn’t have to be complicated.
Government CX is a huge opportunity that we should pursue.
If you set the top 15 metrics, that the country committed to for several decades, what would they be?