Typically, at work…

When a project goes “red” the team is usually made to feel embarrassed. What if the executive sponsor thanked them for raising the problem quickly instead?

When someone is promoted there’s often a department wide email talking about their accomplishments and new role. What if we celebrated their mentors just as vigorously?

When someone goes out on vacation they usually leave an out of office message. What if the email administrator turned off their email access while they were away as a matter of protocol, too?

Email signatures usually include a job title. What if that line was instead used a sentence about the team’s purpose or why the sender is personally invested in the organization’s mission?

Project meetings often start with some version of a status update. What if they started with, “what’s something important we learned this week” instead?

Maybe it’s not always clear whether it’s better to light a candle or curse the darkness. But the lesson remains: how we react shapes, defines, and amplifies the culture.

And not just at work, but in families, churches, book clubs, soccer leagues, marriages, and political discourse too.