What I do as a father is not glamorous.

I give Bo food. I carry him around. I make sure he cleans up messes. I wipe up urine. I wash his dishes. I put on his socks. I read him stories. I keep him from jumping off things. I give him hugs and kisses. I make him use his words. I comfort him when he’s upset. I take him with me to the grocery store. I wipe his tush.

What I’m trying to do as a father, is a much different question. I’m trying to help him feel loved and safe. I’m trying to help him learn to be a good person. I’m trying to help him discover some of life’s joys like reading, friendship, love, family, service, and faith. I’m trying to give him a model of how to treat his spouse, his parents, and his children. I’m trying to create the space and courage for him to be himself.

What we do and what we are trying to do are radically different questions. The first question (what we do) is about the very specific actions we take, the second question (what we’re trying to do) is the generous, positive impact we hope our actions make for those we seek to serve. In organizations - whether it be companies, families, churches, community groups, or teams - the nuance here is often lost.

And what a tragedy that is.

Because for a team to be high-functioning both questions have to be answered, very specifically. More often than not, the question of what we’re trying to do is what’s forgotten. Which is a damn shame, because that’s the question of the two that motivates and inspires us to be the best versions of ourselves.

But answering that second question, I admit, is very difficult because it requires us to imagine a future that does not yet exist. I’ve found, however, that once you struggle through the nuance it is absolutely transformative.